Please wait. Working. Please wait. Working.We endeavour to make our centre accessible to everyone! Our centre is fully accessible, including disabled car parking bays, lifts to all areas of the centre, automatic entrance doors and friendly staff that are always available to help!
We offer a wheelchair on-site for Southside customers. If you would like to find out more or to book this ahead of your visit, please call our team on 020 8877 3088 to confirm the current availability and to register your interest.
To collect the chair during your visit, please visit our security control room on the first floor along the corridor to the toilets. We recommend that individuals driving here use Car Park 1.
When our own wheelchair is unavailable, there is the opportunity to use the Shopmobility service in the nearby Sainsbury’s.
All of our toilets can be found on the first floor. Alongside our accessible toilets, we have also upgraded one unit to include a changing places facility with all the necessary equipment, such as a hoist and adjustable sinks. We have recently upgraded all of our accessible toilets to make them stoma-friendly.
If you require the use of our accessible toilet facilities, please make sure you have a radar key with you. If you have forgotten your key, please speak to one of our toilet attendants to assist you further. If you would like to speak to us about getting a key, please get in touch.
Southside has two car parks, both of which include disabled bays.
We aim to make Southside a more welcoming and exclusive place for everyone. In October 2024, Southside launched dedicated quiet hours within the centre to better accommodate those with special needs who may be more sensitive to loud noise.
These quiet hours are held every Wednesday between 9am and 11am. Between these times, music is turned off in the main part of the centre and many stores join in too. For a full list of these stores, please see the autism friendly guide.
In the UK, 1 in 5 people have a hidden disability. 80% of these people have a hidden disability. The Hidden Disabilities Sunflower is a discreet way for children and adults with hidden disabilities to show that they need a little more time.
We have signed up to the Hidden Disabilities sunflower lanyard scheme, allowing us to support our shoppers with a hidden disability who may need some extra support. Please feel free to ask any member of staff for a lanyard.
SignLive is a Video Relay Service that allows our deaf and hard of hearing guests to connect with an online BSL Interpreter during opening hours. The BSL interpreter will talk to the member of staff you would like to connect with and sign their responses to you. The service can be accessed by scanning our SignLive QR code at Guest Services. You can also access SignLive via the app or a web browser. Please ask a member of staff if you’d like to use SignLive.
Watch our video with more information here.
We've put together a handy guide for autistic guests to help make your trip to Southside more comfortable. It's full of useful information about toilets, lift areas, quiet periods and more. You can check it out here.
The Family Information Service offers free information and advice on childcare, education, family support, health and activities for children and young people aged 0-19 years (up to 25 for young people with special needs or disabilities), including the WAND and WAND+ card.
You can also contact the Family Information Service by texting 07797 805 456 (text FIS at the beginning of your message) or by using the information below.
Shopmobility provides free loans of powered scooters, and electric or manual wheelchairs to anyone with a mobility problem. They can also provide an escort, if necessary, to assist.
Shopmobility is based in Sainsbury's complex on Garratt Lane, opposite Southside Shopping Centre. Shopmobility is open Monday - Saturday 9:30am – 2:30pm.
You can contact Shopmobility via the methods below.
